New Mexico Water Solutions Warranty

Section 1: NMWS Lifetime Warranty

Coverage

• Lifetime Warranty – System Dry Parts

  Covers all mechanical and non-consumable components that do not come into direct contact with water.
• 5-Year Warranty – Control Valve, Circuit Board, and Filtration Media

  Protects against defects in materials and workmanship under normal operating conditions.
• 1-Year Warranty – Labor

  Covers labor-related issues arising from the original installation for a period of one year from the date of purchase.

Warranty Conditions & Limitations

• Coverage is valid only when the system is installed, operated, and maintained according to New Mexico Water Solutions guidelines.
• The warranty excludes damages caused by improper installation, misuse, neglect, unauthorized modifications, or environmental factors such as flooding, freezing, or excessive contaminant levels beyond system specifications.
• Replacement parts or services rendered under this warranty do not extend or reset the original warranty period.
• This warranty is the exclusive remedy and supersedes all other warranties—express or implied—including warranties of merchantability and fitness for a particular purpose.
• New Mexico Water Solutions is only responsible for damages or failures resulting from workmanship-related issues. NMWS is not responsible for any damages caused by manufacturer defects.
• NMWS's total liability is strictly limited to the original purchase price of the system. We are not liable for any incidental, consequential, or indirect damages.

To file a claim, please contact New Mexico Water Solutions Customer Support and provide proof of purchase along with installation documentation.

Section 2: Manufacturer Warranty

NMWS also provides a manufacturer-backed warranty for specific system components, covering defects in materials and workmanship under normal use and conditions.

Important Notes

• Replacement parts are covered only for the remainder of the original warranty period and must be installed by an NMWS-approved technician.
• Labor associated with component replacement is not included.

Exclusions

This warranty does not apply to damages caused by:

• Misuse, abuse, neglect, or accidents
• Improper installation or unauthorized repairs
• Acts of nature
• Water conditions that foul filters, resins, or membranes

Warranty Claim Requirements

To process a claim, the following must be provided:

• Valid proof of purchase
• Installation documentation
• Return authorization number issued by NMWS